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live chat

Piotr Zgodzinski [PersonRank 4]

Wednesday, August 18, 2004
15 years ago

You in said in your presentation it's possible to open the 'live chat' with the visitor of your pages using the visitor ville, I'd like to see the demonstration.

Philipp Lenssen [PersonRank 10]

15 years ago #

Yes Piotr, but you need Java (and the user needs Java too, and JavaScript also). I will see what I can do, and maybe I can make a video of it!
Basically, this is what happens:

- You see a visitor and you want to help
- You click on "Chat with visitor" (or similar)
- Now nothing happens, *until* the visitor clicks somewhere else on your site (e.g. if he just closed his browser window, you won't be able to chat with him)
- If he clicked somewhere else he will get a pop-up; if he has Java, he can then chat with you.

When I think about this feature I keep two things in mind:
- Nielsen once wrote* visitors are intimidated by live-help, and leave the site instantly in certain circumstances.
- Not everyone has Java these days.

*At least that's what I remember. I just searched for it but couldn't find the article at useit.com ...

Philipp Lenssen [PersonRank 10]

15 years ago #

VisitorVille Chat demo:
blogoscoped.com/archive/2004_0 ...

Piotr Zgodzinski [PersonRank 4]

15 years ago #

Thank you very much, I enjoyed your presentation as well as my coworkers did. Anyway, I think most people wouldn't like to know that they are being watched, and their every step is under surveillance ;)

khalid [PersonRank 0]

14 years ago #

hi

Philipp Lenssen [PersonRank 10]

14 years ago #

Khalid, for the live chat go here:
blogoscoped.com/chat/

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