I bought a Lava Lamp from Google Store and received it yesterday. Unfortunately it was broken during the shipment :(
http://bp3.blogger.com/_w1e52NkAvgI/R0iACTeccXI/AAAAAAAAB2Q/XMFHKpn21-s/s400/DSC_5061.JPG
I haven't open this container yet but as you can see, it's wet. I can hear the broken glass inside.
http://bp1.blogger.com/_w1e52NkAvgI/R0iACzeccYI/AAAAAAAAB2Y/hWStWOv5TuY/s400/DSC_5062.JPG
By the way, the UPS guy just dropped the package in front of the door and left. Is this normal? (This is the first time I received an item delivered by UPS.)
I've reported the situation to UPS and Google Store. Their replies should be appear on Monday.
(I'm in Canada.) |
Interesting. (and weird).
Keep us updated when you get their reply. :)
BTW, The wrap doesn't contain the Google logo? Just the lamp itself? :/ |
No Google logo outside. The cardboard cylinder becomes softer and softer because of the liquid. I really want to see what's inside acturally, but I'll wait for their reply. |
UPS said that I'll be contacted by the tracing department. They let me to retain the merchandise, container and all packing materials and "an inspection by a UPS representative may be required"... I suppose this is gonna be tough.
Still no word from Google Store. |
UPS are boring..
Let us know when Google replies.. :P |
UPS sucks.. and they will do everything in their capacity to cite that the merchandise was NOT broken by them..!!
|
/pd: Yeah. That's what I was thinking.
UPS left me a voice message. They said I can call them and make an appointment with an inspector within 5 days.
I can't wait to see a response from Google Store but they are slower than a snail... (Google Store told me the shipping charges and asked for my approval TWENTY-SIX days later after I had placed the order. Regardless of the shipping accident, this was still my worst experience of online shopping.)
BTW, Google Store is running by a company called GatewayCDI in North America, so basically I'm dealing with them but not Google. I won't buy anything from Google Store again until Google chooses another partner. |
Aaron , theres a listen post that I have created., you may want to post your comments therein..
http://peterdawson.typepad.com/scmv20/2005/02/who_sucks_more_.html
Email me offline – maybe I can hook you with someone who really listens!! |
Off Topic: I broke a school teacher's lava lamp last year and I had to buy her a new one. :( |
>Is this normal?
http://www.ifilm.com/video/2887973/collection/24402
Maybe not "normal" but certainly not surprising. Just be firm with them. |
<<I won't buy anything from Google Store again until Google chooses another partner.>>
I've heard of worse issues with the international Google Store, specifically, taking your money then forgetting your order. |
Thank you all. That video was hilarious!
Google Store is keeping silence. I wrote them an email to show my disappointment today.
I really don't want and don't have time to deal with an inspecter from UPS. |