See this cnet article which discusses this:
news.cnet.com/8301-1001_3-1011 ...
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I like this comment:
<< Some folks like a conspiracy theory, but it’s a lot simpler than that.
This was really driven by engineers who do indeed believe in “don’t be evil”, who looked at some other companies’ incredible SLA promises and would have none of it, who want to spell out explicitly for customers the worst they’re signing up to, and who want to under-promise and over-deliver on expectations.
SLA terms are a surprisingly complicated business. Google’s gets to the meat of it within a few paragraphs. And when was the last time anyone remembers a “scheduled downtime” for GMail, also stated in the SLA?
The important thing is to look at what the company does to keep its customers happy, uptime, ROI, and all. Google has had a pretty good track record so far, if imperfect.
Notwithstanding some availability monitoring service providers that have a history of issuing news releases with the word “Google” in it. If it works for their business, more power to them :-) >>
techcrunch.com/2008/12/04/goog ... |
