A few days ago Blogger was failing to publish any new material (post or comments) to my blog for a few hours, so I filled in the form to contact Blogger Support.

After a couple of automated emails which simply pointed me at the help pages, I heard nothing more, but the problem resolved itself – I assume that Blogger is making continual changes due to their new beta, and they must have fixed whatever the problem was their end.

I was rather surprised to receive another automated email to follow up on the problem report, indicating they are reducing their support whilst they work on the beta version:

>>>>
Hi there,

This is an automated update from Blogger Support. We are currently
focusing all of our efforts on Blogger in beta, and are unable to provide
personal responses to other issues. However, we do have some other
resources to help you out.

In the Blogger Help Group, experienced users can answer your questions, or
you may find that your question has already been asked and answered in the
archives. We also have a Blogger employee monitoring the group to provide
assistance. You can visit the help group here:
http://groups.google.com/group/blogger-help

Note that widespread operational problems, if they occur, will be
addressed on our Status page to keep you updated:
http://status.blogger.com/

If you're interested in learning more about Blogger in beta, please see
Blogger Help:
http://help.blogger.com/bin/topic.py?topic=9083

Thanks for your understanding, and thanks for using Blogger.

Sincerely,
Blogger Support
<<<<

When did they provide personal response ?

I emailed them a couple times about Blog Spam and they immediatly fixed the issues but never replied except for that Automated Thank You.