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Google Analytics not working [from Google Accounts]

eLd0raDo [PersonRank 1]

Thursday, November 30, 2006
14 years ago2,850 views

Just tried to access Analytics from my Google Account list and I get a ç=ç not found message in return.

Is it possible Google is updating something?

Does anybody notice the same?

I blogged it at document-dot-write.blogspot.co ... (German)...

Tony Ruscoe [PersonRank 10]

14 years ago #

Oh dear! It looks like Google have messed up when they made a sweeping change to Google Accounts today...

I noticed earlier that all the URLs linked to from the Google Accounts page [*] now have the "hl=" parameter appended to them. As I'm sure most readers here will know, this is used to change the UI language. This didn't used to be the case. For example:

   Before: google.com/analytics/
   After: google.com/analytics/?hl=en

It looks like Google Analytics chokes on this, probably because it uses non-Google code for its localization and never supported this parameter.

[*] www.google.com/accounts/Manage ...

Wouter Schut [PersonRank 10]

14 years ago #

Google is run by humans, and not Gods! Ouch

Tony Ruscoe [PersonRank 10]

14 years ago #

Well, not completely by humans. I tried to email them about this and got this message:

-------------------------

Thank you for writing to Google Accounts support. We'd like to assist you,
but we only respond to messages submitted through our online contact form.
You'll find plenty of helpful information, plus a link to our contact form
at www.google.com/support/accounts

We apologize for any inconvenience and look forward to hearing from you.

Regards,
The Google Team

-------------------------

Hmmm.... maybe I'd being blind but I can't find a link to any contact form on that page.

Tony Ruscoe [PersonRank 10]

14 years ago #

Aha... it appears that's the *only* page in Google Accounts Help that doesn't have a link to the contact form in the footer!

This thread is locked as it's old... but you can create a new thread in the forum. 

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