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dotting the i's [Google Bugs]

Wouter Schut [PersonRank 10]

Friday, December 1, 2006
8 years ago3,298 views

Google seems to be leaving some loose ends in certain services. Many problems are expressed in this forum but these problems aren't tracked/categorized.

The analytics link from 'my account'-page is still wrong:
google.com/analytics/?hl=en

Google Web Search Netherlands doesn't give results for Google Maps:
google.nl/search?hl=nl&q=z ...

Gmail isn't accessible from the 'more' page:
google.nl/intl/nl/options/

Google can send sms-messages to a country in Google Calendar but not for Gmail invites.

etc. etc.

Google should introduce a public bug-tracking system I believe. Google could improve itself if it let the community help more.

or

Philipp, do you want to mix up an unofficial bug tracking system? (you're so good at it ;)). I'm a big fan of polymorphism, so a blog post could turn into a full fledged bug report (or a front page article).

dpneal [PersonRank 10]

8 years ago #

yeah this would be great if you could do it philipp. Good suggestion Wouter

Tony Ruscoe [PersonRank 10]

8 years ago #

I contacted them about the link to Google Analytics from Google Accounts – also mentioned here: blogoscoped.com/forum/77806.ht ... – and the standard reply I received told me to basically check my cookies if I was having problems signing in to Google Analytics! How insulting...

Wouter Schut [PersonRank 10]

8 years ago #

That ís very insulting. Contacting Google seems to be a bit of a problem.

   – Groups are overloaded
   – E-mails are mainly answered by computers
   – Support pages are hard to find and also seem to go in a black hole

More contact options: blogoscoped.com/archive/2006-0 ...

More support opties:
google.com/support/

Making a big fuss sometimes helps because Googlers also roam the internet (and this blog).

I believe a bug tracking system should work like digg, else it is undoable. Google Code has nice stars you can place with bugs but no way to track them over multiple projects. The number of people who follow a bug should be a good indicator of how important a bug is.

Maybe it helps when a lot of people star a Google Group Topic *-).

Is there a list of Google Google Groups somewhere?

Philipp Lenssen [PersonRank 10]

8 years ago #

I'll think about this bug report thing. Ideally Google ought to do this, not have one of us poor programmers implement it! :)

Andrew Hitchcock [PersonRank 10]

8 years ago #

Just send the bug report to random first names at google.com. The people who are honored with a first name google.com address are probably the more established employees, and you are sure to hit a few employees with this blanket approach :)

Ionut Alex. Chitu [PersonRank 10]

8 years ago #

like sergey[put at-character here], larry[put at-character here], marissa[put at-character here], craig[put at-character here] ?

Ionut Alex. Chitu [PersonRank 10]

8 years ago #

<< That ís very insulting. Contacting Google seems to be a bit of a problem.

   – Groups are overloaded
   – E-mails are mainly answered by computers
   – Support pages are hard to find and also seem to go in a black hole >>

It depends. If you have a problem with Google Reader, Desktop (and maybe other products), you'll receive an answer in Groups.

Wouter Schut [PersonRank 10]

7 years ago #

Who is with me?

code.google.com/p/googlebugs/i ...

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