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Help needed from Matt Cutts

Brinke Guthrie [PersonRank 10]

Friday, April 13, 2007
12 years ago2,460 views

Matt, can you assist in retrieving an old Gmail add that I know is not being used? I would really appreciate it.

Philipp Lenssen [PersonRank 10]

12 years ago #

Got more details Brinke?

/pd [PersonRank 10]

12 years ago #

yeah I wish they would replenish /release the ID's that have no activity in them.. at least publsh their policy on this issue..

Brinke Guthrie [PersonRank 10]

12 years ago #

well, i was one of the VERY first gmail users. I had a blogger blog, and right when Gmail came out, they invited Blogger users to sign up. And I had the Gmail add I wanted, and for some inexplicable reason I said, "nah, don't need this now,' and zapped it. I know it's not being used.

Philipp Lenssen [PersonRank 10]

12 years ago #

I just checked, Gmail does have their own official help group – maybe you can post there and they can help:
groups.google.com/group/Gmail- ...

Brinke Guthrie [PersonRank 10]

12 years ago #

I will do that but I know Matt reads here and might be able to go the back route. It would mean a lot.

Heather Paquinas [PersonRank 2]

12 years ago #

why would they release them? Gmail, unlike hotmail and yahoo, is trying to be a permanent "address for life". One of the most annoying things about hotmail and yahoo mail is that they delete all of your old emails if you don't check it every sixty days.

Philipp Lenssen [PersonRank 10]

12 years ago #

Colin C. wrote a nice overview on how to contact Google:
blogoscoped.com/archive/2007-0 ...

James Xuan [PersonRank 10]

12 years ago #

I thought they "recycled" old addresses after a long while.

Tony Ruscoe [PersonRank 10]

12 years ago #

Not necessarily James. These help entries are for deleted dormant accounts, although I would assume the same rules apply to accounts you've deleted yourself. Note the difference in wording between the US and UK versions though...

<< What happens to dormant accounts?

If you don't log in to your account for an extended period of time, we'll mark it as dormant. After nine consecutive months of inactivity, Google may delete the account and all messages within that account.

If your dormant account is deleted, we can't guarantee that your username will be made available again. Make sure to log in to Gmail regularly! >>

From the US version: mail.google.com/support/bin/an ...

<< What happens to dormant accounts?

If you do not log in to your account for an extended period of time, we shall mark it dormant. After nine consecutive months of inactivity, Google will delete all messages in the account, close it and recycle the username.

If your dormant account is deleted, we cannot guarantee that you will be able to use your previous username again once it has been recycled. Make sure to log in to Google Mail regularly! >>

From the UK version: mail.google.com/support/bin/an ...

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