Google Blogoscoped


Gmail: Temporary Error (502)

Brian M. [PersonRank 10]

Friday, May 4, 2007
15 years ago38,918 views

"We’re sorry, but your Gmail account is currently experiencing errors. You won’t be able to log in while these errors last, but don’t worry, your account data and messages are safe. Our engineers are working to resolve this issue.

Please try logging in to your account again in a few minutes."

Comforting, I know...

James Xuan [PersonRank 10]

15 years ago #

Eric forgot to plug in the cable again!

xx573v3xx [PersonRank 0]

15 years ago #

Damn Need to check email URGENTLY :(

Erik [PersonRank 0]

15 years ago #

I encountered the error and yesterday and still have it today but i found a temporary way to bypass it. I use my gmail in firefox and that is where i always check it but when i tried to check it in Internet Explorer it worked. So if you are having problems try to use a different browser.

Tell Me If it works.

Hairball [PersonRank 0]

15 years ago #

Thanks for the tip, Erik. Gmail works just fine in IE for me.

AJ [PersonRank 1]

15 years ago #

I was having this problem on Friday as well with FF2, but fine in IE7

Still having the problem this morning with FF2

Just notices Firebug reporting:
_B_Err is not defined

Brinke Guthrie [PersonRank 10]

15 years ago #

502 now in SF.

Felipe Edgardo Gutierrez [PersonRank 0]

15 years ago #

I can not into to see my email, I need help ASAP

NoGmail [PersonRank 0]

15 years ago #

Thanks anyway Eric – but trying to login through Explorer didn't work either.

Laura Schertler [PersonRank 0]

15 years ago #

I can log into my gmail account on my work computers (mac & pc using firefox & thunderbird) and can check my gmail w/no problems, but at home on my laptop, I can't since May 14th! What's up with that?!?!?

Charley Waters [PersonRank 0]

15 years ago #

I got this message from Gmail today. Following these instructions fixed the problem I've been having for over a month.


Thank you for your report.

To fix this problem, it may be necessary to clear your browser's cache and
cookies. To clear your cache and cookies in Firefox, please follow these

1. Log out of your Gmail account and close all other open browser windows.
2. Click the 'Tools' menu at the top of your browser and select 'Clear
Private Data...'
3. Select the 'Cookies' and 'Cache' checkboxes.
4. Click 'Clear Private Data Now.'

In some cases, it may be necessary to clear your cache more than once to
completely fix the problem. If you continue to experience difficulties,
please respond to this message and we'll investigate the issue further.


The Google Team

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