The site’s FAQ page (available in English) explains:
Google Help is a place where you can ask questions about Google services and give answers to questions posted by other users looking for help.
Google Help is an unmoderated forum for users wanting to discuss Google Products. We encourage you to ask questions, answer questions from others and exchange experience. A Google employee will pop in from time to time and post and their message will appear with a badge. Note: only posts marked with a Google badge are approved by Google.
It then goes on to list the rules of the new site:
Given the much more English-looking URL – google.com/support/forum vs. otvety.google.ru/otvety – perhaps Google plans to make this an international service that will eventually replace Google Answers, which was shut down in November 2006.
Despite the official Google Poland blog saying that the “Poland version of Google Help is the premiere of this service in its current format - Poles can benefit from it as the first in the world” (via Google’s machine translation) it looks like the Polish “Pomoc Google” site uses exactly the same layout and technology as the Russian “Otvety” site, although they both use different service names* and require the user to signup for each one separately.
[Thanks Rafal Mateja!]
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