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can't log in to gmail  (View post)

DPic [PersonRank 10]

Monday, August 11, 2008
10 years ago15,889 views

I tried using multiple accounts on multiple browsers and i can't get in!

Ylde [PersonRank 1]

10 years ago #

Idem here (Paris, France).

I get a 502 error page:

"We’re sorry, but your Gmail account is currently experiencing errors. You won’t be able to use your account while these errors last, but don’t worry, your account data and messages are safe. Our engineers are working to resolve this issue.

Please try accessing your account again in a few minutes.

Try Again Sign Out"

I hope this is due to an update or a new feature release. BTW, my Google account has been log out too in the process.

Mrrix32 [PersonRank 10]

10 years ago #

Getting this in the UK

<<We’re sorry, but your Google Mail account is currently experiencing errors. You won’t be able to use your account while these errors last, but don’t worry, your account data and messages are safe. Our engineers are working to resolve this issue.

Please try accessing your account again in a few minutes.>>

Ylde [PersonRank 1]

10 years ago #

Gmail Team announcement:
groups.google.com/group/Gmail- ...

DPic [PersonRank 10]

10 years ago #

I'm in the US

This better be because of some awesome upgrade!!! if not i'll be very angry/disappointed

Mrrix32 [PersonRank 10]

10 years ago #

Beat me by 20 seconds :(

Basic HTML view still works (don't know the direct link, I went through the Mobile version :P)

Achille [PersonRank 2]

10 years ago #

Same here, gmail is down.

DPic [PersonRank 10]

10 years ago #

aw damn, i'm disappointed this isn't anything excited. just gmailfail

TOMHTML [PersonRank 10]

10 years ago #

Still down.

"Update: We are still investigating the 502 errors, but are receiving
reports that users are still able to access their accounts via IMAP,
POP access, and iGoogle. "

Cool, but with iGoogle, you can read you mails, you can't reply to them.

DPic [PersonRank 10]

10 years ago #

what's the url for html view?

Josue R. [PersonRank 10]

10 years ago #

same problem too. before error #502 occurred randomly for over a month, now i get error #786. This only happens on 1 of 5 accounts but only on Google Apps Mail version.

Josue R. [PersonRank 10]

10 years ago #

meant: get error #796

Josue R. [PersonRank 10]

10 years ago #

whats the html view for Google Apps Gmail, not GMAIL alone?

DPic [PersonRank 10]

10 years ago #

nvm, html mode doesn't work but the url is mail.google.com/mail/?ui=html& ...

Edouard [PersonRank 1]

10 years ago #

Now, it's 12pm in Marseilles and I doubt it is a big problem in Western Europe. But 3pm in LA...

What's the average time of downtime of web apps (espacially Google's ones)? Who between Europe and the US people is the most annoyed by Internet crashes?

DPic [PersonRank 10]

10 years ago #

Josue R. I think you just add ?ui=html&zy=a to the end of the url.

Google must be shitting their pants right now if they really don't know what is causing this....

Zim [PersonRank 10]

10 years ago #

I'm having the same problem.
I didn't noticed before that the error page now has two links: try again, and sign out. Both useful.
(I have a screenshot)

DPic [PersonRank 10]

10 years ago #

Edouard, there is no average downtime. i don't think i've ever seen anything like this on gmail.

Zim-- that's it! they must be doing this to test the new links on the error page!

Luca [PersonRank 10]

10 years ago #

By the way.. only Gmail is down, other apps (calendar , docs , etc) are up (slower but up)

this make me a bit more relaxed , so not the entire "sign on " system look compromised.

Josue R. [PersonRank 10]

10 years ago #

HTML view withing Google Apps Gmail is:

https:// mail.google.com/a/<DOMAIN>/h/

[put at-character here]DPic thanks

[Link unlinked to correct formatting – Tony]

Josue R. [PersonRank 10]

10 years ago #

damn, not even the html view works for me to send pending drafts!

Epic Fail!

:*(

Above 21 comments were made in the forum before this was blogged,

Mrrix32 [PersonRank 10]

10 years ago #

[put at-character here]DPic

I can get basic HTML mode, try this (has to have final /)
mail.google.com/mail/h/

DPic [PersonRank 10]

10 years ago #

Mrrix32-- that didn't work for me

Philipp Lenssen [PersonRank 10]

10 years ago #

Gmail in basic HTML mode works for me...

pmpope [PersonRank 0]

10 years ago #

[moved from "Temporary Error (502)"]

I EXP'd this error 0n 8-11-2008.
What gives?
Please direct me to the FAQ
Peace to the people of Earth

DPic [PersonRank 10]

10 years ago #

Hmm...not for me. I tried that in two browsers again and no dice. Signed in and out.

Dani [PersonRank 1]

10 years ago #

"The Gmail team is currently aware of a subset of users being affected
by the 502 error on login."

A subset? Or everyone?

TOMHTML [PersonRank 10]

10 years ago #

[put at-character here]Mrrix32 your tip worked! :) Thx

Mrrix32 [PersonRank 10]

10 years ago #

Or if your really desperate, you could try mobile view (still no guarabtee it will work)
mail.google.com/mail/x/

DPic [PersonRank 10]

10 years ago #

Still no dice :(

Philipp Lenssen [PersonRank 10]

10 years ago #

> A subset? Or everyone?

Anyone here who *can* access the normal Gmail?

> Gmail in basic HTML mode works for me...

On the other hand, performing combo box actions in basic HTML mode threw the error once more. So did Gmail mobile after I clicked on a subject...

Arie [PersonRank 3]

10 years ago #

I can get in using the browser on my Palm Centre, and it still works with Outlook (IMAP)..
BTW it effects Google Apps hosted email as well..

Ylde [PersonRank 1]

10 years ago #

My Normal version is back (Paris, France).
My Basic HTML one has always worked.

DPic [PersonRank 10]

10 years ago #

Seems like it's like spreading or something.....everyone seems to be having issues but some are worse than others

i'm talking to people who can only access on one computer, i know i can't access gmail anywhere although some can get to it in html mode or mobile

Ylde [PersonRank 1]

10 years ago #

It works...

and a new error!

From the yellow tape on top Gmail screen):
"Oops… the system encountered a problem (#796) – Retryyin..."

DPic [PersonRank 10]

10 years ago #

ah! i got it! phew

Mrrix32 [PersonRank 10]

10 years ago #

[put at-character here]Philipp
Basic HTML and Mobile versions seem to be working fine for me

[put at-character here]Ylde
Normal version still down here

DPic [PersonRank 10]

10 years ago #

okay i just lost it again...

Nicholas [PersonRank 0]

10 years ago #

I could still access it, but it wouldn't let me do certain functions like send email. Then, I logged out and logged back in and got the error message...

This is a first and sucks. :(

Nick

TOMHTML [PersonRank 10]

10 years ago #

"... and we are back!"

nalyk [PersonRank 0]

10 years ago #

the sign-in page shows 7GB of storage

Leif902 [PersonRank 1]

10 years ago #

The basic HTML and iGoogle workarounds worked for me.

"We’re sorry, but your Gmail account is currently experiencing errors. You won’t be able to use your account while these errors last, but don’t worry, your account data and messages are safe. Our engineers are working to resolve this issue."

DPic [PersonRank 10]

10 years ago #

it's back for me again...let's hope it stays that way. I'd like an explanation, google!

Mrrix32 [PersonRank 10]

10 years ago #

Still not working here, and I just got logged out of my Google Talk account too.

DPic [PersonRank 10]

10 years ago #

<<the sign-in page shows 7GB of storage>> not quite. 7000MB /= 7GB

Tim [PersonRank 0]

10 years ago #

Works in IE but not Firefox. Oh well – at least it works for the time being.

m.raczka [PersonRank 1]

10 years ago #

basic html works.

Srinath T V [PersonRank 0]

10 years ago #

Mine was down for almost 30-40 mins. even imap interface was also not working. Now its back to normal.

m.raczka [PersonRank 1]

10 years ago #

Works in IE.

Dominic Parker [PersonRank 1]

10 years ago #

Was down, back up for me (FF 3)

Philipp Lenssen [PersonRank 10]

10 years ago #

To those who see it working again: are you using Gmail in https or http mode?

Ylde [PersonRank 1]

10 years ago #

https

Luca [PersonRank 10]

10 years ago #

works in stuttgard :-) (FF3 on https)

DPic [PersonRank 10]

10 years ago #

https but by settings are set to automatically go there

Dominic Parker [PersonRank 1]

10 years ago #

Mine is working in HTTP.

Arie [PersonRank 3]

10 years ago #

it is 15:37 pacific and it is now working fine...

Dani [PersonRank 1]

10 years ago #

2/3 of my gmail accounts are now working, in https.

Jan [PersonRank 0]

10 years ago #

All seems well now.

Zim [PersonRank 10]

10 years ago #

It's back for me using https.

Philipp Lenssen [PersonRank 10]

10 years ago #

(I added an update...)

Brinke Guthrie [PersonRank 10]

10 years ago #

bits.blogs.nytimes.com/2008/08 ...

"Modern Day Blackout."

--all I know is, Yahoo Mail has never gone down once that I can recall.
Not once.

Apple's MobileMe also down:
news.cnet.com/8301-17939_109-1 ...

Now THAT one is a real mess. And you PAY for it. I tried DotMac- what a bogus service.

Zim [PersonRank 10]

10 years ago #

remember GMail is in beta :P

RC [PersonRank 10]

10 years ago #

It works from here...

Nicholas [PersonRank 0]

10 years ago #

I have 7000 MB on my account now too, but I didn't look to see what my storage was before it went down.

DPic [PersonRank 10]

10 years ago #

<<I have 7000 MB on my account now too, but I didn't look to see what my storage was before it went down.>> It was there before gmail went down...gmail is constantly growing, remember?

Colin Colehour [PersonRank 10]

10 years ago #

I had Gmail problems around 4pm CDT today wonder if it was all related.

Zim [PersonRank 10]

10 years ago #

They apologized through a post on their blog:
gmailblog.blogspot.com/2008/08 ...

Niraj Sanghvi [PersonRank 10]

10 years ago #

Yeah, that apology is weird because it seems to acknowledge the fact that there isn't good communication when issues like this occur. They say the Google Guides on Groups are the fastest source of updates, though they usually only chime in with official posts a while after after dozens of comments have been posted (often across more than one thread) about problems. And they are vague about what the actual problem is, even when they claim they have a solution.

Philipp Lenssen [PersonRank 10]

10 years ago #

Perhaps no relation, but I'm seeing this at the bottom of a message above a ZIP file attachment:

"Oops... the virus scanner has a problem right now. Download at your own risk, or try again later. "

Zim [PersonRank 10]

10 years ago #

I don't see that, Philipp; it's fixed or our accounts are using different servers (or data centers?), maybe?

Susie [PersonRank 0]

10 years ago #

My friend just lost her entire inbox!!

3 years of mails and contacts up in the smoke! I am moving my mails to Yahoo now!

George [PersonRank 0]

10 years ago #

[put at-character here]susie. This would be the only case of lost data for this outage, as far asI know. your friend should contact the gmail team, there's certainly a mistake: isn't it a lost password or sth like that?

Jack Johnson [PersonRank 1]

10 years ago #

As the "cloud services" start to go MORE mainstream, we will continue to see how dependent we really are. This article has GMail as one of Google's top-10 disappointments. Maybe it's not really a disappointment (it has 100m users, and all) but still in beta? c'mon.

www.internetevolution.com/document.asp?doc_id=159196

[Formatting fixed – Tony]

John M [PersonRank 1]

10 years ago #

I'm still unable to log into my Gmail account from Japan. After a long loading period I get the same "Temporary Error (502)" message. iGoogle just shows "Information is temporarily unavailable." in my Gmail feed.

[put at-character here]Phillip, I've been getting that "Virus Scanner not working" message ever since I came to Japan almost 5 months ago. Really strange.

John M [PersonRank 1]

10 years ago #

Sorry for the double post. I thought I should mention that Gmail did start working again since that first outage, but as of now I haven't been able to access my account for about 12 hours.

Jenny Y [PersonRank 0]

10 years ago #

In the same boat as John M, I haven't been able to log into gmail when I woke up this morning. I can't get in on IMAP and I've tried old html versions of gmail with no luck either.

John M [PersonRank 1]

10 years ago #

OK, so some time in the last 5 hours or so my account started working again. It wasn't such a big inconvenience for me, but did make me realize how much I rely on Gmail for anything from business to personal e-mail.

Maybe I should start using my personal hosting space for my e-mail, but statistically that's probably more likely to lead to data loss than using Google, who spend millions maintaining the integrity and security of their databases. Maybe using paid Google Apps is the best of both worlds; then I can complain and get a reply from a real person when something goes wrong. ^_^

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