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Tuesday, August 12, 2008

Gmail Down

Gmail is currently down for many. The message showing up after some loading here is:

Temporary Error (502)

We’re sorry, but your [Gmail]* account is currently experiencing errors. You won’t be able to use your account while these errors last, but don’t worry, your account data and messages are safe. Our engineers are working to resolve this issue.

Please try accessing your account again in a few minutes.

In a Google Groups thread on the subject, a Gmail support helper says:

The Gmail team is currently aware of a subset of users being affected by the 502 error on login. Our engineers are looking into the issue and we will provide updates here as they become available. (...)

We are still investigating the 502 errors, but are receiving reports that users are still able to access their accounts via IMAP, POP access, and iGoogle.

I was trying the iGoogle gadget workaround, though that didn’t do the trick here... perhaps it works for you. Others report using Gmail in basic HTML mode works for them.

[Hat tip to DPic, Tony, Robert Scoble, Mrrix32 and Roberto.]

*It says “Google Mail” in Germany due to legal reasons.

Update: Google added an update to the help thread, saying “engineers have pinpointed the issue causing the 502 errors and it looks as if users should start to regain normal functioning of their account.” [Thanks all!]

Update 2: Google posted at the official Gmail blog, saying Gmail was down for “a couple of hours” due to “a temporary outage in our contacts system that was preventing Gmail from loading properly.” Google adds: “We’ve identified the source of this issue and fixed it. In addition, as with all issues that affect Gmail and our other services, we’re conducting a full review of what went wrong and moving quickly to update our internal systems and procedures accordingly.” [Thanks Zim!]


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