http://www.youtube.com/watch?v=6ka0bvcbuSo

The URL at the end of the video is currently an
Oops! This link appears broken.
HTTP 404 – File not found.

http://google.com/support/forum

http://www.google.com/support/bin/static.py?page=portal_groups.cs&hl=en

http://googletalk.blogspot.com/2008/09/new-google-talk-help-forum.html [permalinked]

They have a blog post about it

PierreS:The posting is from September!

Official Google Blog Posting:
http://feeds.feedburner.com/~r/blogspot/MKuf/~3/444875103/new-google-help-forums.html