I am posting this letter after sending it to adwords-support, but I did not receive any reply.

If anyone can assist by advice me how to get a reply on this matter it will most appreciated

Hi,

I would like to advise you of the very poor service I have been receiving from the customer service here in Israel.

It has been more than a month that I have raised an issue that is concerning over billing of my account.

After numerous reminders, I have received an answer that my compliant is being reviewed. After a few more reminders, I have been answered that I need to explain the problem again. After doing so (...and a few more reminders) I received last week an answer that my account will be credited for the difference.
However, not only that I was not credited, my account was over billed again!

I am sending this letter after sending again an e-mail to customer support in Israel. However,as allways I did not receive any response.

More over, I have specifically asked that I would like to receive the contact information of the customer relation manger or of the GM. This also has been ignored.

I ask your immediate attention in this matter and a confirmation that this is mail has been received.

Welcome to the club!

What is your domain business? can you use other media channels?

Look.. (I live in Israel too)
No matter what, youll always get a lousy customer service here in Israel.

I have no expectations when i call customer service.. no matter which company is it.

Im sure that other countries like in Europe and the US has a much better service when theyre trying to contact a company..

So dont take this personal.. its all across the country..

Seems like we have a ton of Israelis around here...respect. Ya, I hate the consumer service people have grown accustomed to. Although when I did have a problem with Google Ads, they helped me out pretty quickly...

To answer Jo.... The web sight is – www.matos.co.il

Though Israel is a tough one...I would expect an American company to act according to it's standards.

Also, since they have over billed my account, and acknowledged it, I have expected them to act upon their promise.

Do you have any suggestion how to contact the local office or someone in the USA?

Ron

Ron, can you please email me your full name + copies of the emails? Then I might have something to work with...

Hi Philipp,

Please send me you e-mail to flyierwalla.com and I will send you all info.

Thanks,

Ron

Hi Philipp,

I rather not send my e-mail in a public forum. Therefore, I would appriciate if you could advise how to send you the relevent information.
As I wrote above, you may also send me your contact info to flyierwalla.com.

Thank you again,

Ron