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Thursday, March 9, 2006

Gmail Horror Story Continues

The thread opened by Bob, whose Gmail account was deleted, continues (and is now at 334 comments). Some Google employees have been helpful so far, but the latest response Bob received is disheartening:

From : 
Sent : Thursday, March 9, 2006 9:06 PM
To : (...)
Subject : Re: [#49645415] Account Status


Thank you for your report.

We have investigated this issue, but because
the results were inconclusive, we're not
able to provide further assistance.

Gmail takes the privacy and security of
our users very seriously. For this reason,
we can't reveal any further information
about this account.

We apologize for any inconvenience this
may have caused, and thank you for your


The Google Team

This is a form reply which was used in previous emails of such nature, as a Google search reveals.

Again, it is practically impossible for me to verify or falsify any of the information, but my gut feeling is that Bob – whose real name and location I know – is telling nothing but the truth here (and indeed has little incentive to be doing otherwise).


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