He makes an interesting point, but I guess it would depend on the product/service offered.

what's so ugly about ebay!!!!

Its true, as long as they're not selling you something.

it all depends on the purpose, targeted audience, etc. I did a post on this http://www.irishwonder.syndk8.co.uk/2006/03/05/when-poor-design-hits-the-right-spot/